REFUND POLICY

Last Updated: May ,2025

 

At Open Mind Kreation, we strive to provide high-quality candles and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help with our return and refund policy.

 

1. Eligibility for Returns

 

Items must be returned within 5 days of delivery.

 

Products must be unused, in their original packaging, and in the same condition as received.

 

Proof of purchase is required for all returns.

 

Sale items and gift cards are non-refundable.

 

2. Return Process

 

To initiate a return, follow these steps:

 

Contact our customer service team at damions@openmindkreation.com with your order number and reason for the return.

 

We will provide you with return instructions and the return shipping address.

 

Pack the item securely and send it back using a trackable shipping method.

 

3. Refunds

 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

 

Approved refunds will be processed to your original payment method within 3 business days.

 

Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.

 

4. Exchanges

 

We only replace items if they are defective or damaged. If you need an exchange, contact us at damions@openmindkreation.com and we will assist you.

 

5. Damaged or Incorrect Items

 

If you receive a damaged or incorrect product, notify us within 2 days of delivery with photos of the item and packaging.

 

We will arrange for a replacement or refund at no additional cost.

 

6. Return Shipping

 

Customers are responsible for return shipping costs unless the product is defective or incorrect.

 

We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

 

7. Non-Returnable Items

 

Used candles or products not in their original condition.

 

Personalized or custom-made items.

 

Clearance or final sale items.

 

8. Contact Us

 

If you have any questions about our return policy, please reach out to us at:

 

Open Mind Kreation

damions@openmindkreation

 

Thank you for shopping with Open Mind Kreation! We appreciate your support.