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SHIPPING POLICY

Last Updated: May 1,2025

At Open Mind Kreation, we are committed to delivering your candles quickly and safely. Please review our shipping policy for details on processing times, shipping methods, and costs.

1. Order Processing

  • Orders are processed within 3 business days, excluding weekends and holidays.

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • Processing times may be extended during peak seasons or due to unforeseen circumstances.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on the weight of your order and destination.

  • Estimated delivery times vary based on location and shipping method:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-5 business days

    • International Shipping: N/A

  • Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors beyond our control.

3. Domestic & International Shipping

  • We ship to addresses within the United states.

  • International shipments may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient.

  • We are not responsible for delays due to customs processing.

4. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • You can track your order through the carrier’s website.

5. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages. If your package is marked as delivered but you did not receive it, please check with your neighbors or local carrier office.

  • If your package is lost in transit, contact us at damions@openmind kreation.com, and we will assist in filing a claim with the shipping carrier.

6. Incorrect Shipping Information

  • Please ensure that your shipping address is correct before placing an order.

  • If an order is returned due to an incorrect address, the customer will be responsible for additional shipping costs.

7. Damaged Packages

  • If your order arrives damaged, please contact us within 2 days with photos of the damaged item and packaging.

  • We will arrange for a replacement or refund as necessary.

8. Holiday & Peak Season Shipping

  • During busy holiday seasons, shipping times may be extended. We recommend placing orders early to ensure timely delivery.

9. Contact Us

If you have any questions regarding our shipping policy, please contact us at:

Open Mind KReation
damions@openmindkreation.com

Thank you for shopping with Open Mind Kreation! We appreciate your support

 

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